Stenden South Africa is a registered Private Higher Education Institution that offers a Bachelor of Commerce in Hospitality Management and a Bachelor of Business Administration in Disaster

Management. In addition, Stenden South Africa offers minor specialisations for overseas students from Stenden University, receiving up to 130 foreign students per semester. Stenden South Africa is

An Employment Equity Employer and invites suitably qualified persons regardless of race, sex or religion, to apply for the post of:


	GENERAL MANAGER LEARNING HOTEL
Location	Port Alfred, Eastern Cape
Purpose	Management of the Stenden MyPond Learning Hotel****
Responsible to	Executive Dean
Responsible for	All Hotel Employees
Liaises with	Heads of Department in Stenden South Africa / GM's of other Stenden

Learning Hotels

Minimum requirements

1. A Degree in Hotel Management or equivalent in working experience and short courses.

2. 5 years experience in senior management in a hospitality environment.

3. Excellent leader who can achieve ambitious targets whilst creating a supportive learning environment for Stenden students.

Role Summary

Oversees all aspects of property management in accordance with Stenden South Africa strategy, including maximisation of financial performance, guest satisfaction, student satisfaction and staff development within established quality standards.

Responsibilities

1. Performs the role of company custodian, ensuring that the “Culture of Excellence” is communicated, understood, achieved and maintained by hotel staff.

2. Ensures that Stenden Hotel Standard Operating Procedures are executed on a daily basis.

3. Creates a learning environment that assures consistent learning outcomes and student and staff satisfaction.

4. Creates an operating environment that assures consistent guest satisfaction.

5. Monitors the performance of the hotel through a balanced scorecard, by analysis of guest satisfaction and financial reports, innovation endeavors and internal workings. Initiates corrective action where necessary.

Develops accurate and aggressive long and short-‐range financial objectives consistent with the Stenden strategy.

7. Prepares monthly reports for management that clearly explain operational effectiveness, trends and variances.

8. Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations.

9. Executes marketing, sales, and revenue management, producing results that meet or exceed the hotel’s business plan.

10. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

11. Establishes and maintains applicable preventive maintenance programs to ensure the physical infrastructure of the hotel reflect the ambitions of Stenden.

12. Ensure the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of and federal, state or municipal authority.

Closing date: 5 November 2015

Commencement of duties: As soon as possible. Please submit your CV and letter of motivation to chaardii.bosman@stenden.ac.za.

For more information on the position, please contact Mr. Thulani Xhali through email at thulani@mypondhotel.com, or phone 046 6244626. If you have not heard from us by15 November 2015, please consider your application unsuccessful.